ORDERS FAQ/ TERMS OF SERVICE

My package isn't here! What do I do?

Please contact your local post office first!

Once the package leaves my hands and is in USPS's possession, I no longer have any control over the package. I provide tracking on all domestic orders, so please follow the progress there! Here are some suggestion you can follow:

1. Wait a couple of days - sometimes USPS will prematurely label packages as "delivered" when in actuality, they are still sitting at the post office waiting to be delivered the next business day.
2. Try asking your neighborsto see if something got mixed up or was delivered to the wrong door. 
3. Double-check with your family members or roommates to make sure they didn't bring your package inside.
4. Check all areas of your property - could it have gotten swept away or blown somewhere nearby? Be sure to check your yard, front/back door.

 

How long until my order is shipped?

We typically mail orders out within 1-7 business days! We try my best to get it to you as soon as possible. However when there are large influxes of orders, emergencies or holidays, there might be a slight delay in shipping time! Thank you for understanding ♥

How long until my order arrives?

All domestic orders have tracking so you can follow your order as it arrives to your doorstep. Typically orders take 1-3 business after shipment to arrive however arrival times can be affected by holidays, natural disasters, distance etc. We ship from California.

Most international orders do not have tracking, and typically take 2-4 weeks to arrive!

If I make multiple orders, can you combine them for me to save on shipping?

No, we do NOT combine orders and refund shipping. We CAN add items to your open/unshipped order if you promptly email us at orders@lyraart.com. For items that sell out quickly, it is best to place the order with every item you want all together at one time so that you do not miss out when awaiting a reply from customer service. We are not responsible for customers missing out on an item that sold out quickly. 

 

There is a problem with a pin/my order?

Please send us an email at orders@lyraart.com for further inquiries.

  

What if I purchase a pre-order item? 

If you order in-stock items alongside a pre-order-item, then any in-stock items will be placed on hold until the preorder arrives.

If you wish to have them shipped separately, you will need to place two separate orders (the pre-order item separate from in-stock items) and pay the shipping for both orders.

If you place separate orders for pre-order items that are estimated to arrive at separate times, the items will ship separately.

If you place a single order for pre-order items that are estimated to arrive at the same time, the items will ship together.

Preorder details are subject to small changes, and delivery dates are estimated and may take longer depending on production.

 

What shipping options are available?

For domestic (US) orders, majority of packages will be sent via USPS First Class Shipping. Larger orders may be shipped via USPS Priority (1-3 Business days). All domestic orders will automatically include shipping insurance.

International Orders will be shipped via USPS First class international (1-3 months)

Tracking and insurance IS NOT GUARANTEED for international orders.
WE ARE NOT responsible for customs fees.
WE ARE NOT responsible for orders mis-delivered due to an incorrect address input by the customer.

 

What if I want to refund my pin/cancel my order?

You have 1 business day to cancel your order as I usually pack orders the day after they were placed. Otherwise, we do not refund orders.

*We DO NOT accept exchanges.

Return to Adres Orders

If your order is returned to sender due to an error that is not ours (for example: shipping address provided is inaccurate, order was not picked up at post office, package was refused, unpaid customs etc.) you may elect to either have your order reshipped if an alternative address is provided and re-shipment fee paid OR you may elect for a partial refund of the item minus the shipping costs and a 20% restocking fee. Please note that the re-shipment fee will be the original cost of shipping.

Order Damaged in Transit or İncorrect Upon Arrival

In cases of an order that has been damaged in transit, or if your order contained incorrect items, please send an email to orders@lyraart.com within 30 days of delivery so we can help.

Please include your full name, store order number, and photographs of the incorrect or damaged goods. Sometimes there are easy fixes for minor things like bent pin backs, which we can help instruct you to fix.

Due to inventory changes, unfortunately we cannot offer replacements or refunds 30 days past delivery.

Additional Delivery Related Issues

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your (if you are a User) or your Customer's (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case LyraArt will not make any refunds and will not resend the Product.

LyraArt will review replacement/return requests only if

(a) there is a missing Product, or a shipping error is at fault and

(b) LyraArt receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.

By purchasing from LyraArt.com you agree to these conditions. Thank you.

 (Special thanks to TealTeaCup for helping me with shop)